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Information for Clients

The popularity of bank payment cards is that they have many advantages over cash in the form of banknotes.

A payment card – is a safe and convenient way to pay and save money, the most convenient and prestigious way to make the necessary payments.

PJSC «MTB BANK» is a member of the following international payment systems:

MasterCard Worldwide - international payment system, transnational financial corporation.

The official address and website of the company:

2000 Purchase Street, Purchase NY 10577 USA

Official site - MASTERCARD

Representation office in Ukraine: 01030, Ukraine, Kyiv, Bohdana Khmelnytskoho str., 17/52А, business center «Leonardo», of.404А

tel. 0 800 30 30 07; 0 800 500 255

Visa International Service Association - American multinational payment services company founded in 1958.

The official address and website of the company:

900 Metro Center Boulevard, Forest City, California 94404, USA, («VISA»)

Official site - VISA

Representation office in Ukraine: 01030, Ukraine, Kyiv, Bohdana Khmelnytskoho str, 19/21, business center «Leonardo II»

tel. 0 800 500 255

Services provided by the PJSC «MTB BANK»:

Issue of international payment cards and acquiring activities for servicing international payment cards of VISA and MasterCard of other Ukrainian and foreign banks in its own ATM network, in the Bank's branches and on the Internet.

Procedure for transfer of funds:

The transfer of funds is carried out in accordance with the rules of the international payment system with observance of the requirements of normative-legislative documents of Ukraine. The operation is carried out by means of  electronic payment means (in the form of physical plastic or virtual card number). Transfers of funds are made on the basis of the reports of the international payment system by means of interbank payments between the members - members of the international payment system.

Types of money transfer currencies:

Paying terms to recipients:

Paying to recipients is from 1 to 30 days in accordance with the rules of the international payment system and depends on the point of service, banks, country serving the point. Funding for the transaction transfer p2p (transfer of funds from card to card) is carried out in real time.

Name of the recipients of the funds in favor of which the funds are transferred and with which the relevant contracts are concluded:

Individuals, legal entities and individuals-entrepreneurs in whose favor the funds are transferred.

Legal entities and Individuals-entrepreneurs

Costs of money transfer services:

according to tariffs of the PJSC «MTB BANK» for services provided to individuals. The applicable Bank's Tariffs can be found at:

Dispute settlement procedure between participants and users:

is carried out in accordance with the Agreement on provision and use of corporate payment card.

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